qbet Privacy Policy

01 Introduction

qbet is committed to protecting the privacy and personal data of all players and visitors who use the qbet platform at qbet.run. This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This policy applies to all personal data collected through the qbet website, mobile platform, customer support channels, and any other touchpoint through which you interact with qbet. It covers data collected from registered players, prospective players, and general visitors to the qbet website.

As a player or visitor, you have rights regarding your personal data. This policy explains those rights and how you can exercise them. qbet takes its obligations as a personal information controller seriously and has implemented appropriate technical and organizational measures to protect your data.

02 Data We Collect

2.1 Information You Provide Directly

When you register for a qbet account, make a deposit, contact support, or otherwise interact with the platform, you may provide us with the following categories of personal data:

2.2 Information Collected Automatically

When you access the qbet platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation patterns
• Game activity, betting history, and session duration
• Referral source (how you arrived at the qbet website)

2.3 Information from Third Parties

qbet may receive personal data about you from third-party sources, including payment processors (such as GCash, PayMaya, BPI, and BDO) for transaction verification, identity verification service providers for KYC purposes, and fraud prevention and anti-money laundering screening services.

03 How We Use Your Data

qbet uses your personal data for the following purposes:

• Account Management: To create and manage your qbet account, verify your identity, and maintain accurate records.
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver the core qbet gaming experience.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other applicable Philippine laws and gaming regulations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the qbet platform and user experience.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about qbet offers and promotions.

qbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

04 Legal Basis for Processing

qbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the qbet Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain optional features, where you have provided explicit consent. You may withdraw consent at any time by contacting qbet support.

05 Data Sharing & Disclosure

qbet does not sell your personal data. We may share your data with the following categories of recipients only where necessary and with appropriate safeguards in place:

5.1 Service Providers

qbet engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software providers. These providers are contractually bound to process your data only on qbet's instructions and in accordance with applicable data protection law.

5.2 Regulatory & Legal Authorities

qbet may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required by law, court order, or regulatory requirement. This includes disclosures to PAGCOR and the Anti-Money Laundering Council (AMLC) where required under Philippine gaming and AML regulations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of qbet's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.

5.4 With Your Consent

qbet may share your data with other third parties where you have given explicit consent to such sharing.

06 Cookies & Tracking Technologies

qbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Help us understand how players use qbet, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the qbet platform.

07 Data Retention

qbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with active qbet accounts is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, qbet retains personal data for a minimum of five (5) years to comply with AML regulations, gaming regulations, and potential legal claims.
• Financial Records: Transaction records are retained for a minimum of five (5) years as required by Philippine financial regulations.
• Support Records: Customer support communications are retained for three (3) years following the resolution of the relevant issue.
• Marketing Data: Data used for marketing purposes is retained until you withdraw consent or for a maximum of two (2) years from your last interaction with qbet marketing communications.

When personal data is no longer required, qbet securely deletes or anonymizes it in accordance with our data disposal procedures.

08 Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by qbet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal data qbet holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data qbet holds about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your qbet account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to qbet's legal retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Lodge a Complaint: If you believe qbet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the qbet support team. We will respond to all verified data rights requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

09 Data Security

qbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data in transit between your device and qbet servers is encrypted using SSL/TLS protocols. Sensitive data at rest, including payment information and identity documents, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data within qbet is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Secure Infrastructure: qbet's platform is hosted on secure, regularly audited infrastructure with firewalls, intrusion detection systems, and continuous monitoring in place.
• Payment Security: Payment processing on qbet is handled by PCI DSS-compliant payment processors. qbet does not store full card numbers or sensitive payment authentication data on its own servers.
• Incident Response: qbet maintains a data breach response plan. In the event of a breach affecting your personal data, qbet will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, where required by law.

While qbet takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your qbet account credentials. Do not share your password with anyone, and contact qbet support immediately if you suspect unauthorized access to your account.

10 Children's Privacy

The qbet platform is strictly intended for adults aged 21 years and above. qbet does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a strict condition of registration and use of the qbet platform, consistent with Philippine gambling regulations.

If qbet becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the payment source where technically possible.

If you are a parent or guardian and believe that a minor has registered on qbet or provided personal data to qbet, please contact our support team immediately at [email protected] so that we can take prompt action.

11 Changes to This Privacy Policy

qbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, qbet will notify registered players by email or by posting a prominent notice on the qbet website at least seven (7) days before the changes take effect, where reasonably practicable.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. The most current version of this policy will always be available at qbet.run/privacy-policy.

Your continued use of the qbet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and may request account closure by contacting qbet support.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qbet handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have been violated. For more information about your rights under Philippine data protection law, visit the NPC's official resources.