PLAYER SAFETY FIRST

Responsible Gaming at qbet

At qbet, we believe that gaming should always be fun, safe, and within your means. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience healthy and enjoyable — always.

21+ ONLY — Strict Age Requirement

Our Responsible Gaming Commitments

Six pillars that define how qbet protects every player on the platform.

Strict 21+ Age Policy

qbet enforces a strict minimum age of 21 years for all players, in line with Philippine gambling regulations. Age verification is required during registration and KYC. Any account found to belong to a minor is immediately suspended.

Deposit Limit Controls

Set daily, weekly, or monthly deposit limits directly from your qbet account settings. Limits take effect immediately and can only be increased after a mandatory cooling-off period to prevent impulsive decisions.

Self-Exclusion Tools

Players who feel they need a break can activate self-exclusion for 30 days, 90 days, 6 months, or permanently. During self-exclusion, your account is fully suspended — no deposits, no bets, no exceptions.

Session Time Reminders

Configure session time alerts to receive on-screen notifications after a set period of continuous play. These reality checks help you stay aware of how long you have been playing and make informed decisions.

Loss Limit Settings

In addition to deposit limits, qbet allows players to set loss limits over a defined period. Once your loss limit is reached, further bets are blocked until the limit period resets, keeping your spending in check.

24/7 Support Access

Our support team is available around the clock to assist with responsible gaming requests, account restrictions, and referrals to professional help. All responsible gaming requests are handled with priority and full confidentiality.

Gaming Should Always Be Fun

For most players across the Philippines — whether you're in Manila, Cebu, Davao, or Quezon City — online gaming at qbet is a form of entertainment, a way to unwind after a long day or enjoy some excitement on the weekend. And that's exactly what it should be: fun, recreational, and always within your personal budget.

But qbet also understands that for some players, gaming can become more than just entertainment. Problem gambling is a real concern, and we take our responsibility seriously. That's why qbet has built a comprehensive responsible gaming framework that gives every player the tools and information they need to stay in control — before things ever become a problem.

Know the Difference: Fun vs. Problem Gambling

Responsible gaming starts with self-awareness. Healthy gaming means playing for fun with money you can afford to lose, setting time and budget limits before you start, and treating wins as a bonus rather than an expectation. Problem gambling, on the other hand, involves chasing losses, borrowing money to fund gaming, hiding your gaming activity from family, or feeling anxious or irritable when you're not playing.

If any of those warning signs sound familiar, qbet encourages you to use our self-exclusion and limit tools immediately, and to reach out to our support team or a professional counseling service. There is no shame in asking for help — it is the responsible thing to do.

The qbet 21+ Rule — No Exceptions

Philippine law sets the minimum gambling age at 21 years old, and qbet enforces this strictly. Every new player must verify their age during the KYC process by submitting a valid government-issued ID. Accepted IDs include a Philippine passport, UMID, SSS ID, driver's license, or PhilSys national ID.

If qbet has reasonable grounds to believe that a player is under 21, the account will be suspended immediately pending verification. Any winnings accumulated by an underage player will be forfeited, and deposits will be returned to the original payment source where technically possible. qbet also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

How to Use qbet's Responsible Gaming Tools

All responsible gaming tools are accessible directly from your qbet account dashboard under the "Responsible Gaming" section. Here's how to get started:

1
Log in to your qbet account

Access your account from any device. All responsible gaming settings are synced across devices in real time.

2
Navigate to Account Settings → Responsible Gaming

Find the dedicated Responsible Gaming section in your account settings menu.

3
Set your preferred limits

Choose deposit limits, loss limits, session time reminders, or activate a cooling-off period. Changes to stricter limits take effect immediately.

4
Request self-exclusion if needed

If you feel you need a complete break, select your self-exclusion period. This action is immediate and cannot be reversed until the exclusion period ends.

5
Contact support for urgent help

If you need immediate assistance or want to discuss your gaming behavior confidentially, our 24/7 support team is always available via live chat or email.

Gambling Is Not a Way to Make Money

This is one of the most important things to understand about online gaming. The house always has a mathematical edge over time, which means that gambling should never be viewed as a reliable source of income or a way to solve financial problems. If you find yourself gambling to pay bills, cover debts, or make up for financial losses, please stop and seek help immediately.

qbet recommends that all players set a strict entertainment budget for gaming — an amount they are completely comfortable losing — and stick to it. Never gamble with money set aside for rent, food, utilities, or family needs. GCash, PayMaya, BPI, and BDO make it easy to fund your qbet account, but they make it equally easy to overspend if you're not careful. Use our deposit limit tools to put a hard cap on how much you can load into your account each week or month.

Supporting Responsible Gaming in the Philippines

qbet supports the responsible gaming initiatives promoted by PAGCOR (Philippine Amusement and Gaming Corporation), the regulatory body overseeing gaming operations in the Philippines. PAGCOR has established responsible gaming guidelines that licensed operators are expected to follow, and qbet is committed to upholding these standards.

Players who are concerned about their gaming behavior are encouraged to seek support from professional organizations. While qbet does not link to external websites, our support team can provide information and guidance on available resources in the Philippines, including counseling services and helplines for problem gambling. Reach out to us at [email protected] and we will connect you with the right support.

Warning Signs of Problem Gambling

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

  • Spending more money or time gambling than intended
  • Chasing losses by placing bigger bets
  • Borrowing money or selling possessions to gamble
  • Lying to family or friends about gambling activity
  • Neglecting work, school, or family responsibilities
  • Feeling restless, irritable, or anxious when not gambling
  • Using gambling to escape stress, depression, or problems
  • Failed attempts to cut back or stop gambling

Self-Exclusion Options

Choose the self-exclusion period that works for you. All exclusions are immediate and binding.

30 Days
Short Break
90 Days
Extended Break
6 Months
Long Break
Permanent
Full Exclusion

To activate self-exclusion, log in to your qbet account or contact our support team directly.

Player Limit Tools

Take control of your gaming with these built-in qbet account tools.

Deposit Limits
Daily / Weekly / Monthly caps
Loss Limits
Cap your losses per period
Session Time Alerts
Get notified after set play time
Cooling-Off Period
Temporary pause on your account
Reality Check Reminders
On-screen prompts during play

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to two or more, consider reaching out for support.

1

Have you ever spent more on gambling than you originally planned?

2

Have you gambled to try to win back money you previously lost?

3

Has gambling ever caused arguments or tension with family or friends?

4

Have you ever felt guilty or ashamed about your gambling habits?

5

Have you ever borrowed money or sold something to fund gambling?

6

Do you find it difficult to stop playing once you have started?

Two or more "yes" answers? Please contact the qbet support team at [email protected] or activate self-exclusion from your account settings right away. You are not alone, and help is available.

PAGCOR & Regulatory Context

PAGCOR (Philippine Amusement and Gaming Corporation) is the government body that regulates gaming operations in the Philippines. PAGCOR has established responsible gaming standards that all licensed operators are expected to uphold.

qbet is committed to operating in alignment with PAGCOR's responsible gaming framework, including age verification, player protection tools, and anti-money laundering compliance. For more information about responsible gaming standards in the Philippines, you may contact PAGCOR directly through their official government channels.

Tips for Keeping Gaming Fun

  • Set a fixed entertainment budget before you start — and stick to it no matter what.
  • Never chase losses. Accept that losing is part of the game and walk away when your budget is spent.
  • Take regular breaks. Step away from the screen, grab a snack, and reset your mindset.
  • Never gamble when you are tired, stressed, upset, or under the influence of alcohol.
  • Balance gaming with other hobbies, social activities, and time with family and friends.
  • Use qbet's deposit and loss limit tools proactively — before you feel you need them.

Need to Talk to Someone?

If you or someone you know is struggling with problem gambling, please do not hesitate to reach out. qbet's support team is available 24/7 and all responsible gaming conversations are handled with complete confidentiality.

QBET SUPPORT EMAIL
[email protected]

For urgent concerns, use the live chat feature inside your qbet account for the fastest response. Our responsible gaming team is specially trained to assist players in distress.

Play Responsibly with qbet

qbet is here to make sure your gaming experience stays fun, safe, and within your control. Use our tools, know your limits, and enjoy the game the right way. Must be 21 years or older to play.

21+ only. Gambling can be addictive — please play responsibly. See our Terms & Conditions and Privacy Policy for full details.